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Outreach and Enrollment

The Iowa Primary Care Association provides assistance to Certified Application Counselors (CACs) located in Iowa's Community Health Centers. For questions about Outreach and Enrollment activities, please contact Katie Owens (

 For a list of upcoming events and webinars, click here.

Enrolling Consumers in Coverage

Iowa Medicaid Modernization (Managed Care)

Health Insurance Marketplace Applications

 Patient Information

Educating Consumers

CMS Materials for O/E
Materials can be ordered from CMS at no cost at this link. CACs are also able to download the materials and print in-house.

Health Literacy Fact Sheets
Created the Center for Health Care Strategies, these fact sheets help clinicians, patient advocates, and other stakeholders improve care for individuals with low health literacy.

Special Enrollment Period Reference Chart
Center on Budget and Policy Priorities, June 2015

Families USA, Updated October 2015




Resources for Assisters

Guidance on how to apply as a CAC can be found on the website. Access the application to become a CAC organization directly.

Standard Operating Procedure Checklist
Developed by the Iowa PCA, this is a checklist to make sure CHCs are following the guidelines in the Standard Operating Procedure (SOP) for CACs.

Inreach Tracking Tool
Tool developed by Primary Health Care, Inc. and modified by PCA staff to help CACs track outreach and enrollment efforts. Includes examples of how to track different scenarios in the document.

Robert Wood Johnson Foundation Resource for Navigators
Resource guide that helps navigators (or all assisters) answer questions about insurance reforms. Includes information on individuals with no coverage, individuals who currently have coverage or an offer of coverage from their employers, and coverage for small business owners.

HRSA Outreach and Enrollment Technical Assistance
Resources provided by HRSA and BPHC (Bureau of Primary Health Care). Includes information about Technical Assistance (TA) calls, quarterly reports, recordings of previous calls etc.
Information includes regulations and guidance, research, statistics, outreach and education, and more.

CMS: Helping Consumers Who Have Attempted by Have Not Completed Enrollment - Tips for In-Person Enrollment Assisters
Provides advice on both online and paper applications.

Tips for Assisters to Help Consumers Navigate the Marketplace
One-pager from CMS on how to assist consumers navigating the Health Insurance Marketplace.

Enroll America
Non-profit group whose mission to "maximize the number of uninsured Americans who enroll in health coverage made available by the Affordable Care Act." Collaborative organizations of health coverage stakeholders that provides enrollment resources.

Key Lessons for Outreach and Enrollment Under Health Reform
Kaiser Family Foundation news brief that examines the ACA and gives five key lessons for outreach and enrollment efforts. Information is based off of reviewing existing research on previous outreach and enrollment experiences in the Medicaid and Children's Health Insurance Program (CHIP).

Health Outreach Partners
Also known as HOP, Health Outreach Partners is a national non-profit health organization providing training, consultation, and information to community-based organizations that aim for hard-to-reach populations in outreach and enrollment activities.

NACHC (Outreach and Enrollment)
The National Association of Community Health Center's Outreach and Enrollment page includes videos for CHC use, examples of job descriptions, etc.

Health Of Every County In America, Mapped And Ranked
Interactive map from the Robert Wood Johnson Foundation that shows health rankings for every state and county.

National Immigration Law Center
Explains the guidelines and verification requirements for immigrants under the Affordable Care Act. 

Key Issues to Consider for Outreach and Enrollment Efforts under Health Reform (Kaiser Foundation)
A report from the Kaiser Foundation exploring key issues related to outreach and enrollment and Medicaid expansion under health care reform.

Young Invinsibles (18-34)
Website for the national organization focused on "expanding opportunities for young Americans between 18 and 34 years of age on issues like higher education, health care and jobs."

Community Catalyst and In the Loop
Online community for assisters.

IRS: Affordable Care Act Tax Provisions
A portion of the IRS website dedicated to the ACA Tax Provisions for individuals and families, employers, and other organizations.

National Disability Navigator Resource Collaborative
Includes over 20 fact sheets on benefits and coverage for people with disabilities


Community Collaboration

Template for Community Meetings
Created by the Iowa PCA, this template allows O/E workers, and other health center staff, prepare for community meetings.



Iowa Contacts



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